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1. Did you know that 97% of text messages are read instantly? What's more, the response rate is higher than any other form of contact.
2. SMS is very cost-effective. And if you use it to keep your customers or members informed, you can reduce inbound calls and queries to cut costs.
3. Texts end up where you want them most—in the recipient's pocket. When you've got something urgent to say, SMS is the way.
4. Server gone down? Urgent staff meeting? SMS is the fastest way to reach all of your employees and partners.
5. Haven't you heard? Nobody likes junk mail anymore. Send a targeted SMS instead. It's cheaper, quicker and you can measure the results.
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Case studies
   CHEQUE EXCHANGE LTD

Problem

We are constantly reviewing our business and recently highlighted a potential problem with our ability to communicate with customers in a timely fashion. We have large volumes of customers and we need to communicate with them all as soon as possible. We have a steady stream of information, which we need to get out to clients from retail closures and openings to the favorable rates through our systems.


Solution

We decided to go ahead with a number of Diva solutions including the text messaging service, management of 0800/0844 numbers and automated switchboard answering system. We are also using call conferencing.


Result

We have had a good response rate to our new text marketing campaigns and increased customer retention following retailer closures.


Oliver Dawson
IT & Systems Manager
Cheque Exchange Ltd

 
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